Frequently Asked Questions (FAQs)
Q: How do I place an order?
A: Ordering is easy! Simply browse our collections, add your favorite items to the cart, and proceed to the secure checkout to complete your purchase.
Q: What shipping methods are available?
A: We offer several shipping options, including standard and expedited delivery. Shipping costs and delivery times vary based on your location and the selected method.
Q: Do you ship internationally?
A: Yes, we offer international shipping to numerous countries. Customs fees or import taxes may apply depending on your local regulations.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery’s progress.
Q: What is your return policy?
A: We accept returns of unused and unopened items within 30 days of delivery. Please note that Return shipping fees are the responsibility of the customer.
Q: How do I start a return or exchange?
A: To request a return or exchange, please contact our customer service team. Include your order number and reason for the return to help us assist you promptly.
Q: How long does it take to receive a refund?
A: Refunds are processed once we receive the returned items. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Q: What are your puzzles made from?
A: Our puzzles are crafted from high-quality, recycled paper and printed with vibrant, non-toxic inks to ensure a safe and enjoyable experience.
Q: How should I preserve my puzzle after it’s completed?
A: You can use puzzle glue to adhere the pieces together, then frame your puzzle for display. Store unused puzzles in a cool, dry place to avoid damage.
Q: What if my puzzle is missing a piece?
A: We’re sorry to hear that! Please contact us with your order number and the puzzle name, and we’ll do our best to resolve the issue.
Q: How do I create an account?
A: You can create an account during checkout or by registering directly on our website. An account lets you track orders and save your preferences.
Q: I forgot my password. How can I reset it?
A: Click the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password securely.
Q: How can I update my account information?
A: After logging into your account, you can edit your shipping address, contact details, and communication preferences in the profile settings.
Q: How can I contact customer service?
A: For any additional questions or support, please reach out through the contact form on our website. Our team will respond as quickly as possible.